RT (Request Tracker)

Live 24 Actions

RT (Request Tracker) Integration for AI Agents

Connect your AI agent to 24 QA'd RT (Request Tracker) actions via MCP, A2A, or SDK, with agent authentication, tool-calling execution, and security built-in.

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RT (Request Tracker) AI Agent Actions

24 production-ready actions for your agent to do more on RT (Request Tracker).

Read the RT (Request Tracker) docs

24 Actions

Get Ticket Attachments - List the attachments on a ticket

Get Attachment - Retrieve a single attachment by its ID

List Custom Fields - List the custom fields defined in RT

Get Custom Field - Retrieve a single custom field by its ID

Create Custom Field - Create a new custom field definition

List Queues - List the queues the authenticated user can see

Get Queue - Retrieve a single queue by its ID or name

Get Queue Custom Fields - List the ticket custom fields applied to a queue

Create Queue - Create a new queue

Search Tickets - Search tickets using TicketSQL, simple search, or a saved search

Get Ticket - Retrieve a single ticket by its ID

Create Ticket - Create a new ticket in a queue

Update Ticket - Update a ticket's metadata (subject, status, owner, priority, custom fields, links)

Delete Ticket - Delete a ticket (sets its status to deleted)

Take Ticket - Take ownership of an unowned ticket

Untake Ticket - Release ownership of a ticket you own

Steal Ticket - Take ownership of a ticket currently owned by someone else

Reply To Ticket - Add a public reply (correspondence) to a ticket

Comment On Ticket - Add an internal comment to a ticket (not sent to requestors)

Get Ticket History - Retrieve the list of transactions (history) for a ticket

Search Transactions - Search transactions using TransactionSQL

Get Transaction - Retrieve a single transaction by its ID

List Users - List users, optionally filtered by a JSON search query

Get User - Retrieve a single user by ID or username

Do More, Build Less

Connect AI to RT (Request Tracker) and control what it can do, down to the field

Multiple Interfaces

Access integrations via API, AI SDKs, MCP & A2A.

RT (Request Tracker) MCP server

Managed Authentication

Pre-built authentication UI.

Agent auth

Falcon Engine

Every RT (Request Tracker) action runs on Falcon.

Agent Execution Engine

StackOne Defender

88.7% prompt injection detection.

Prompt injection defense

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"What impressed us most about StackOne is its ambition and clarity. They're creating infrastructure that modern software and the entire AI agent ecosystem can rely on. The depth of secure integrations, the pace of delivery, and the team's foresight into AI's future uniquely position StackOne to redefine this category."

Luna Schmid, Partner at GV

"We've been impressed by how quickly and deeply StackOne integrates with complex enterprise systems -- and now, with their focus on agent-to-agent interoperability, they're unlocking even more powerful use cases for customers. StackOne delivers all of the above in a universal layer -- without compromise."